WHAT WE DO | VXIT

IT companies or as we are called, Managed Service Providers (MSPs) play a crucial role in helping businesses stay ahead by offering proactive strategies tailored to their unique needs. It's important that business owners take this process seriously. You need to understand your investment in technology because it's the bedrock of your company, your team and ultimately is the vehicle that allows you to deliver on your company mission.

Most MSPs say they provide proactive services. Believe me when I say, it's one of the hardest things to actually deliver on. It takes a tremendous amount of money and effort to truly be a proactive business technology partner and honestly we sometimes miss the mark. It's hard and we show up every day to make it happen.

IT companies or as we are called, Managed Service Providers (MSPs) are often caught in what we call "the reactive spiral of death" simply reacting to the tickets being opened. We want to work with each of our clients to identify where the "noise" is coming from and either silence it or turn it down. When your team is opening less tickets, they are more focused on your clients. We have a motto around VXIT. It's our internal "drumbeat". "Less tickets, closed faster." If your MSP is bragging about how many tickets they closed, they are focused on the wrong metric.